About Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
Heaven is the adults-only section of the Hard Rock resort on the Carretera Cancun-Tulum, in Puerto Aventuras. It is a 5-star, all-inclusive stay with a guest rating of 8.5 from 838 reviews. The mood is relaxed by day and lively after dark, and the property has a private beach area and sun loungers, umbrellas and beach chairs for lazy hours by the water.
Pool time is a big part of the plan. There is an outdoor pool, an infinity pool with a view and a pool bar, plus sun terraces for stretching out. A water park is also part of the resort. If you prefer to stay active, the fitness center runs fitness classes and yoga classes, and there is a tennis court with tennis equipment. Snorkelling is available, as are bowling, billiards and a games room for rainier or lazier afternoons.
The spa sets the tone for slower moments. The Rock Spa offers massage services, and the property also has a sauna and a hot tub. Many rooms and suites have a private hot tub of their own, so a soak at the end of the day can happen in your own room. Beauty and barber services are also available.
Evenings are for dining and dancing. The resort has four restaurants, several bars and a snack bar. Live music and performances, themed dinner nights, bingo and live sport broadcasts keep the entertainment staff busy. When the night gets going, the nightclub with a DJ and a grotto pool is the place to be. Free WiFi, free parking, a 24-hour front desk and a tour desk cover the practical side of the trip.
Who it’s best for
Rooms & suites
Rooms are spacious, and most include a hot tub as their standout feature. The Gold Deluxe Double Room and the Diamond Deluxe Double Room measure 484 sq ft with a balcony overlooking the garden, and the Gold Deluxe Double Room accommodates up to three guests. Rock Royalty Level - Deluxe Platinum has the same 484 sq ft footprint with a balcony and sea views. The Deluxe Swim-up King is on the ground floor and looks onto the garden.
For more space, the Platinum Deluxe Double Room with Terrace spans 969 sq ft and has a terrace with sea views. One version of it adds wine or champagne, fruits and chocolate or cookies.
The largest option is the Rock Suite Platinum at 2,583 sq ft, with room for up to six guests. It has a seating area, dining area, outdoor dining area, kitchenette with a dishwasher, an additional bathroom and sea views. Interconnected rooms are available.
Across the room types you will find air conditioning, a minibar, a coffee machine, satellite TV, slippers, a private entrance and a private bathroom.
Dining
Dining is built into the all-inclusive stay, with four restaurants, handcrafted cocktails at the bars, a pool bar and a snack bar. Room service is available, including breakfast in the room, and a mobile app can be used to order it. Themed dinner nights, live music and performances, and live sport broadcasts add variety to the evenings. A minimarket is on site for anything extra.
Location
The resort sits at Km. 72 on the Carretera Cancun-Tulum, in Puerto Aventuras, Mexico, on the Riviera Maya coastline. The property is beachfront and has a private beach area, so the sea is part of everyday life here rather than an outing. A tour desk can help with excursions, and car hire is available for those who want to explore independently. Free parking is available, with valet parking and private parking as well. Arriving by air is simple: airport pick-up and drop-off are available, and an airport shuttle runs for an additional charge.
View on Google MapsAmenities
- Beachfront with Private Beach Area
- Adult Only
- All-inclusive
- Outdoor Pool
- Infinity Pool
- Pool Bar
- Water Park
- Rock Spa and Massage Services
- Sauna
- Hot Tub/Jacuzzi
- Fitness Center
- Fitness Classes
- Yoga Classes
- Tennis Court
- Snorkelling
- Bowling
Frequently asked questions
Is Hard Rock Hotel Riviera Maya Heaven adults only?
Yes. The Heaven section is adults only, and the stay is all-inclusive.
What time is check-out?
Check-out is at 12:00 PM. Photo ID and a credit card are required at check-in, and a deposit may be required at the property.
Is WiFi free?
Yes, free WiFi is available.
Is parking available?
Yes. Free parking is available, along with valet parking and private parking.
Can I bring a pet?
Pets are accepted through an optional program at an extra charge. It includes a pet bed and access to pet-friendly areas where a leash is not required. Only dogs and cats under 18 kg are permitted, with a maximum of 2 pets per room.
Is there an airport transfer?
Yes. Airport pick-up and drop-off are available, and an airport shuttle runs for an additional charge.
Do rooms have hot tubs?
Yes. Hot tubs are a standout feature of the rooms and suites, including the Rock Suite Platinum and the Platinum Deluxe Double Room with Terrace.
Can I request an arrival time?
Yes. Share your expected arrival time in advance through the Special Requests box when booking. Special requests are subject to availability and may carry additional charges.
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