About The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites
Staying at The Reef 28 Hotel & Spa means trading the family-resort bustle for a quieter, grown-up pace. Guests must be 18 or older, and every room is a suite. Mornings can start on the terrace or by the pool, where sun loungers, umbrellas and beach towels are provided. The pool is open from 8:00 AM to 10:00 PM, so you can fit in a swim before breakfast or a late-evening dip.
The spa is the centerpiece. It is a full-service spa with massages and treatments, and it is complemented by a sauna and a steam room. An afternoon here can run from a treatment to some time in the heat rooms. Massages and spa treatments need to be reserved in advance through the hotel, using the contact details on your booking confirmation. If you would rather stay active, there are fitness facilities, and a billiards or pool table is available for a more relaxed evening. The rooftop terrace is a natural spot for a drink and some downtime.
The suites are the other draw. Many have a separate sitting area and a furnished balcony. The Master and Grand Master suites add a dining area, two bathrooms and a private spa tub. Across the hotel, rooms come with free WiFi, air conditioning, a microwave, a coffee/tea maker, bathrobes and a rainfall showerhead. Several categories include champagne service. Eating options include breakfast for a surcharge, a snack bar/deli and an on-site restaurant, with vegetarian and vegan choices. Optional all-inclusive rates cover meals and selected beverages.
The hotel also suits celebrations. Wedding services and proposal and romance packages are available, and meeting rooms are available. Staff are multilingual, the front desk is open 24 hours, and the concierge and tours/ticket assistance can help you plan time away from the property. Free self parking and free valet parking are both available. Sustainability is part of the setup too, with eco-friendly toiletries, a comprehensive recycling policy, water-efficient showers and no single-use plastic water bottles, straws or stirrers.
Who it’s best for
Rooms & suites
Every accommodation at The Reef 28 is a suite. The Deluxe Junior Suite category covers 474 square feet and comes in several versions: Partial Ocean View, City View, and Work & Play, which adds a desk and a laptop-friendly workspace. Most sleep up to four guests, and a wheelchair-accessible Deluxe Junior Suite is also offered. The Elite Junior Suite also accommodates up to four and has a private furnished balcony and a separate sitting area.
For more room, the Luxurious Master Suite offers 1,076 square feet for up to four guests. It has a dining area, a sitting area, two bathrooms and a private spa tub. The Luxurious Grand Master Suite stretches to 1,475 square feet and adds a living room, and the Grand Master Suite with Partial Ocean View sleeps up to four.
Across the suites you will find free WiFi, air conditioning, a ceiling fan, a microwave, a coffee/tea maker, a safe, bathrobes, a hair dryer and blackout drapes. Rainfall showers are standard, and champagne service is included in many categories.
Dining
Breakfast is available at the hotel for a surcharge, with vegetarian breakfast options, and vegan and vegetarian menu options are also offered. A snack bar/deli handles lighter bites, and the on-site restaurant is wheelchair accessible. If you prefer to settle your meals up front, optional all-inclusive rates cover meals and selected beverages. In the suites, a microwave and a coffee/tea maker are handy for the morning cup.
Location
The Reef 28 Hotel & Spa sits at 1 Avenida Norte and Calle 28 Norte in the Gonzalo Guerrero area of Playa del Carmen, Quintana Roo, Mexico. The hotel has a concierge and tours/ticket assistance, so staff can help you plan outings in and around the city. If you are arriving by car, free self parking and free valet parking are both available. Secured bicycle storage is also on site. Guests who prefer to keep their days simple can stay put, with the pool, spa, sauna, steam room and rooftop terrace all on the property.
View on Google MapsAmenities
- Full-service Spa
- Sauna
- Steam Room
- Pool Sun Loungers
- Pool Umbrellas
- Beach Towels
- Rooftop Terrace
- Fitness Facilities
- Billiards or Pool Table
- Free Wi-Fi
- Free Self Parking
- Free Valet Parking
- 24-Hour Front Desk
- Concierge Service
- Tours/ticket Assistance
- Snack Bar/deli
Frequently asked questions
Is The Reef 28 Hotel & Spa adults only?
Yes. The hotel caters to adults only, and guests under 18 are not permitted.
What time is check-out?
Check-out is at 12:00 PM.
Are pets allowed?
No. Pets are not allowed, and service animals are not allowed either.
Is parking available?
Yes. The hotel offers free self parking and free valet parking, plus wheelchair-accessible parking.
What are the pool hours?
The pool is open from 8:00 AM to 10:00 PM. Sun loungers, umbrellas and beach towels are provided.
Do I need to book spa treatments in advance?
Yes. Massage services and spa treatments require reservations, which you can make by contacting the hotel before arrival using the details on your booking confirmation.
Is WiFi free?
Yes. WiFi is free at the hotel and in the suites.
Is an all-inclusive option available?
Yes. Optional all-inclusive rates cover meals and selected beverages. Breakfast can also be added separately for a surcharge.
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