About Cristalino Lagoon Front Hotel, Restaurant & Spa
Cristalino Lagoon Front Hotel, Restaurant & Spa stands at 511 Costera in Bacalar, Mexico. It is a five-star, adults-only retreat, and its guest rating of 9.6 from 230 reviews shows how well the stay lands with travelers. Several room categories look toward the lagoon, either in full or in part, and others open onto the gardens. The King Room with Lake View, Deluxe King Room, Deluxe Twin Room and Junior Suite each have a private entrance and a terrace.
The days here are built around water and sun. There is an outdoor pool, an infinity pool and a heated pool. A sun terrace, sun loungers, sun umbrellas and outdoor furniture give you somewhere to settle afterward. The garden and a terrace offer quieter corners for reading. When the afternoon turns toward evening, you can head to the bar for wine or champagne, or to the snack bar for something light.
The spa and wellness center is a reason to stay in its own right. It offers massage services and a steam room. Beauty services include manicures, pedicures and hair salon services, and there is also a barber and beauty shop. Meals are covered by the restaurant, with room service for slower mornings and a breakfast-in-the-room option. Special diet menus are available on request.
Practical details are well covered. WiFi is free, and free private parking is available, including accessible parking. The front desk is staffed around the clock, with a concierge service, a tour desk, car hire and luggage storage. An airport shuttle is available for an additional charge. Express and contactless check-in and check-out keep arrivals and departures simple, and check-out is at 12:00 PM. Meeting and banquet facilities are also on site. Guests who stay on December 31 should note the mandatory New Year’s Eve Gala Dinner supplement described in the FAQs below.
Who it’s best for
Rooms & suites
Cristalino Lagoon Front Hotel, Restaurant & Spa offers eight room categories, all for up to two guests. The King Room with Lake View, Deluxe King Room and Deluxe Twin Room each measure 484 sq ft. They come with air conditioning, a private entrance and a terrace, plus a private bathroom with a shower. The lake-view room faces the water, while the Deluxe King Room and Deluxe Twin Room look onto the garden. The Junior Suite is the largest option at 990 sq ft. It has a separate living room and bedroom, a seating area, a desk, a flat-screen TV and garden views.
The lagoon-view categories are Junior Suite Partial Lagoon View, Deluxe King Size Partial Lagoon View, Deluxe Double Partial Lagoon View and Deluxe King Size Front Lagoon View. Each is 484 sq ft. They include free WiFi at 100+ Mbps, a 32-inch Smart TV with satellite channels, an espresso maker and a minibar (fees may apply). Room service runs in limited hours, champagne service is available, and slippers and free toiletries are provided.
Dining
Dining at Cristalino Lagoon Front Hotel, Restaurant & Spa starts with its restaurant, backed by room service for meals in your room and a breakfast-in-the-room option. Special diet menus are available on request. For something lighter, there is a snack bar. In the evening the bar serves wine and champagne. The partial and front lagoon view rooms also offer champagne service, and each room category has a coffee maker, an espresso maker or both.
Location
Cristalino Lagoon Front Hotel, Restaurant & Spa is at 511 Costera in Bacalar, Mexico. Several rooms have lagoon, lake or garden views. Guests arriving from elsewhere can use the airport shuttle (additional charge), or pick up a rental through the car hire service. Free private parking is on site for those driving. The tour desk and concierge service can help you plan time around Bacalar, and luggage storage is handy on arrival and departure days. For travel times from the airport, our agents are on the phone 24/7 at 1-888-605-1350.
View on Google MapsAmenities
- Infinity Pool
- Outdoor Pool
- Heated Pool
- Adult Only
- Spa/wellness Center
- Steam Room
- Massage Services
- Restaurant
- Bar
- Snack Bar
- Room Service
- Free Wi-Fi
- Free Parking
- Sun Terrace
- Sun Loungers and Umbrellas
- Garden
Frequently asked questions
Is Cristalino Lagoon Front Hotel, Restaurant & Spa adults-only?
Yes. The property is adults-only.
What time is check-out?
Check-out is at 12:00 PM. For check-in time, our agents can confirm it for your dates at 1-888-605-1350.
Does the hotel have a pool?
Yes. There is an outdoor pool, an infinity pool and a heated pool. A sun terrace with sun loungers and sun umbrellas is also available.
Is there a spa?
Yes. The spa and wellness center offers massage services and a steam room. Manicures, pedicures and hair salon services are also available, along with a barber and beauty shop.
Is WiFi free?
Yes, free WiFi is available.
Is parking available?
Yes. Free private parking is available, including accessible parking.
Is there an airport shuttle?
An airport shuttle is available for an additional charge. Car hire is also available.
Are there any extra charges if I stay on December 31?
Yes. A mandatory New Year’s Eve Gala Dinner supplement applies per person and is paid at the property on check-in. It covers the gala dinner, taxes, event amenities and festive decorations. Beverages and service charges are not included. A deposit may also be required at the property.
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